Team Leader, Business Services

Can you support your colleagues and your clients? Leading a team of Programme Assistants in our Executive Education department, you'll be encouraging your team to achieve the highest quality of customer service, while applying your technical knowledge to deliver world-class management and leadership development programmes,

• Delivery of high-quality service in area of specialism.
• Team feedback on clarity of purpose and focus, behavioural and performance expectations, guidance, development and careers support
• Area/team compliance with necessary regulations/processes.
• Production of high-quality reports, with the identification of trends and issues.
• Timely and robust onboarding of contractors.
• Projects delivered on time, on budget and to quality standards and targets.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Improvements to processes and procedures in own area of specialism.
• Up-to-date and accurate financial information for own service area., London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
  
  Good communication skills and the ability to break down technical issues and explain them in layman's terms.
• Minimum three years of people management experience
• Good project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem solving skills.
• Positive experience of working within a customer-services orientated environment.
• Budget management experience
  
  Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
All enjoyed in a Smart (hybrid) Working environment so we're looking forward to discussing how, where and when you might work best to deliver in your new role. Our commitment to driving inclusion and belonging We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.