Team Leader: Cancer Single Point of Contact and Support Worker Service

An exciting opportunity has arisen to join Cancer Services at Lewisham and Greenwich NHS Trust as a Band 5 Team Leader for the Cancer Single Point of Contact and Support Worker Service. The role will require cross site working at both University Hospital Lewisham and Queen Elizabeth Hospital. There is a regular shuttle bus between both sites taking between 20-30 minutes., The key focus for the Cancer support worker team leader will be to:
+ To ensure the delivery of the Cancer Single Point of Contact and Support Worker Service in line with the Service Operational Policy so that patient/user calls are triaged and dealt with in a timely and appropriate manner by identifying the need, providing information and or onward referral to the relevant staff and or
+ To be accountable to the General Manager for Cancer and Oncology Services
+ To be responsible for the direct line management of a team of Support Workers
+ To provide expert advice on aspects of the patient's care within defined boundaries and limits
+ To ensure the successful implementation and roll out of the Cancer Single Point of Contact and Support Worker Service through liaison relevant departments and individuals including but not exclusive of CNS, Radiology departments, Outpatient departments and admin staff, members of cancer

Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream,

• Liaise with the Associate General Manager: Cancer & Oncology Services and Macmillan Lead Cancer Nurse to ensure that Cancer Single Point of Contact and Support Worker Service functions effectively providing timely and appropriate advice to callers to the service.


• Actively monitor caller demand to ensure the service runs seamlessly.


• Actively monitor waiting times targets and escalate risks relating to patient pathways and waiting times to Associate General Manager.


• Ensure management of patient activity and special requests within the service (e.g. interpreter requirements) are followed up in a timely fashion.


• Responsible for the day-to-day management of the Support Workers including work allocation, performance/attendance issues, and oversee their responses to caller enquires providing expert advice and support to support workers when required.


• Support the provision of general and basic advice to patient/carer/caller queries by implementation of Risk Assessment framework (PRAG Purple/Red/Amber/Green: Clinical / Symptomatic calls framework).


• Arrange regular meetings to discuss service outcomes and address pathway/patient dilemmas.


• Assist in audit and data collection relating to the service for inclusion in annual service reports.


• Oversee and supervise support worker team roster to ensure full-service delivery and coverage.


• To support in capacity and demand planning to ensure that there is sufficient availability to manage service development and expansion.


• To support in the provision of complex statistical data, facts and information.


• To use analytical skills to identify significant variances from performance targets.


• To support the service in ensuring it is provided in accordance with the Clinical Governance requirements of the Trust

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.