Team Leader for Remote Support Engineers

Join Schneider Electric's Connected Service Hub, a multi-offer, product expert support team dedicated to delivering top-notch technical support for a diverse range of Schneider Electric and third-party devices. Our mission is to enhance customer satisfaction through secure connectivity platforms, specializing in products such as Building Management Systems, UPS, and Power Systems with an emphasis on leveraging digital insight data to improve the operational efficiency, occupant comfort and sustainable nature of our connected customers., We are seeking an experienced Team Leader for Remote Support Engineers to lead and supervise a dynamic team of 9-14 Remote Support Engineers. In this pivotal role, you will provide guidance, coaching, and mentorship to your team while ensuring that we meet our service level agreements (SLAs) and deliver high-quality remote technical support to our customers., # Team Management: Oversee team performance, evaluate key performance indicators (KPIs), and drive improvements in first-time fix rates.
# Customer Relations: Collaborate with CSH Leadership to build productive relationships with key customers and demonstrate the value of Schneider Electric.
# Technical Expertise: Handle escalated technical issues and provide expert resolution for complex customer problems.
# Cross-Functional Collaboration: Work with various teams to enhance processes, tools, and knowledge base resources.
# Training & Development: Implement structured training plans to improve the skills and competencies of individual team members.
# Recruitment & Onboarding: Contribute to the recruitment, onboarding, and training of new remote technical support staff.
# Process Implementation: Develop and implement processes to ensure successful adoption of new offers within the department.
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@ Proven track record in people management with a focus on instilling a high-performance mentality within teams.
@ Strong leadership and communication skills
@ Understanding of Schneider Electric's offerings is preferred; familiarity with digital or smart buildings technology is beneficial., @ Previous experience in technical support and remote team management is required.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.", When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Working Hours: Standard hours from 8:30 AM to 4:45 PM, Monday to Friday (with some out-of-hours support expected), Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.