Team Leader - ISAC

We have an exciting opportunity to work as an ISAC Service Team Leader in the South Wales Stalking Support team working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you… Mae gennym gyfle cyffrous i weithio fel Arweinydd Tîm y Gwasanaeth ISAC yn nhîm Cymorth Stelcio De Cymru yn gweithio 37.5 awr yr wythnos. Ydych chi eisiau gwneud gwahaniaeth bob dydd? Ydych chi eisiau cyfrannu at newid a gwelliant i'r rhai sydd eu hangen? Oes gennych chi wydnwch a'r gallu i addasu? Ydych chi'n gallu gweithio'n effeithlon gyda ffocws ar wasanaeth a gofal cwsmeriaid? Os felly, byddem wrth yn ein bodd yn clywed gennych… The purpose of this role is to ensure the delivery of excellent services to victims of Stalking across the South Wales area ensuring that the overall aim of helping people cope and recover from the effects of crime is achieved. With responsibility for supporting a caseload of victims within the service you will be required to provide all reasonable and appropriate support as necessary. In addition the role has responsibility for maintaining strong links with key stakeholders and partners that feed into the continuous development and success of the project, and achievement of outcomes for the victims of crime. The role will involve regular travel to the regional office base in Rumney, Cardiff. The role is subject to a Disclosure and Barring Scheme (DBS) check and Police Vetting. The training programme dates are set out below and it would be conditional that the successful applicant is able to attend all sessions. It is a requirement of the role that the successful applicant will hold an Accredited ISAC Managers Qualification. Pwrpas y rôl yw sicrhau darparu gwasanaethau rhagorol i ddioddefwyr Stelcio ar draws ardal De Cymru, gan sicrhau bod y nod gyffredinol o helpu pobl i ymdopi ac adfer o effeithiau trosedd yn cael ei gyflawni. Gyda chyfrifoldeb am gefnogi llwyth achos o ddioddefwyr yn y gwasanaeth, bydd angen i chi ddarparu'r holl gymorth rhesymol a phriodol yn ôl yr angen. Mae gan y rôl gyfrifoldeb hefyd am gynnal cysylltiadau cryf â rhanddeiliaid allweddol a phartneriaid sy'n bwydo i mewn i ddatblygiad a llwyddiant parhaus y rhaglen, a chyflawni canlyniadau i ddioddefwyr trosedd. Bydd y rôl yn cynnwys teithio rheolaidd i'r swyddfa ranbarthol yn Nhredelerch, Caerdydd. Mae'r rôl yn amodol ar wiriad y Cynllun Datgelu a Gwahardd (DBS) a Fetio gan yr Heddlu. Mae dyddiadau'r rhaglen hyfforddi wedi'u nodi isod a byddai'n amodol bod yr ymgeisydd llwyddiannus yn gallu mynychu pob sesiwn. Mae'n ofyniad y rôl y bydd yr ymgeisydd llwyddiannus yn meddu ar Gymhwyster Rheolwr ISAC Achrededig. County/Borough, Ensuring the delivery of excellent services to victims in accordance with the service specification and performance targets. Supporting and managing operational staff, ensuring that the overall aim of supporting clients is achieved. The role will work collaboratively with the Operations Manager/Management team, in order to achieve the implementation of business plan and the development of the service to maximise positive outcomes for clients. This role will focus on the performance management of direct line reports including the allocation/auditing of cases and the collation of service performance reports, measuring KPIs and quality compliance. Pwrpas y Swydd: Sicrhau cyflwyno gwasanaethau rhagorol i ddioddefwyr yn unol â manyleb y gwasanaeth a thargedau perfformiad. Cefnogi a rheoli staff gweithredol, gan sicrhau bod y nod cyffredinol o gefnogi cleientiaid yn cael ei fodloni. Bydd y rôl yn gweithio ar y cyd â'r Rheolwr Gweithrediadau/Tîm Rheoli, er mwyn cyflawni gweithrediad y cynllun busnes a datblygiad y gwasanaeth i sicrhau'r canlyniadau cadarnhaol gorau posibl i gleientiaid. Bydd y rôl hon yn canolbwyntio ar reoli perfformiad staff darostyngol llinell uniongyrchol gan gynnwys dyrannu/archwilio achosion a choladu adroddiadau perfformiad gwasanaeth, mesur DPA a chydymffurfiaeth ansawdd.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression