Team Manager - R&M

We are seeking an experienced and driven Responsive Repairs Team Manager to join HMS. The successful candidate will be responsible for ensuring the delivery of high-quality services to our customers, meeting contract performance targets, and promoting an efficient and professional work environment. In this dynamic role, you'll manage a team of approximately 20 operatives. With a focus on compliance and operational excellence, you'll ensure the highest standards in health and safety, financial control, and customer service, helping HMS maintain its reputation for quality and efficiency. If you're ready to lead a high-performing team and drive results in a performance-oriented environment, we'd love to hear from you! Responsibilities

• Lead and achieve contract performance targets, maintaining a high standard of customer service and ensuring commercial success
through continuous service enhancements.
• Evaluate workload, forecast requirements, and track team performance to set priorities and meet operational goals.
• Optimise resource management to plan and complete work within budget, deadlines, and quality standards, while exceeding
customer expectations.
• Oversee material stock levels and perform regular checks to ensure vehicles and equipment are properly managed and maintained.
• Identify and address high costs, inefficiencies, and poor performance, making necessary changes to operational procedures for
better results.
• Ensure adherence to contract administration processes by completing all required documentation accurately and on time.
• Monitor team performance and take proactive measures to meet contractual commitments.
• Work with the teams to control costs and oversee profitability.
• Supervise operatives to maintain quality standards and conduct inspections of completed work.
• Manage staff attendance, leave, and sick leave effectively.
• Handle employee relations issues in line with Torus policies and guidance.
• Support training and development needs of the workforce, including Lead Technician growth.
• Make well-informed decisions regarding work progress under adverse conditions, ensuring timely communication with customers.
• Plan and organise work to meet client contract conditions and remain adaptable to changing circumstances.
• Promote health and safety best practices throughout the workforce.
  
  ONC / NVQ Level 3 in Construction related discipline.
• SMSTS/IOSH or similar Health and Safety Qualification.
• Full UK driver's license
Additional Information: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
• Right to work verification
• Qualification certificate check
• 2x Completed references
• OH Health Questionnaire - Fit For Work
• DBS check (if required for role)
• Completion of all new starter documentation including signed T&C's