Team Supervisor | Barts Health NHS Trust

We are seeking a Senior Team Leader to join our expanding Appointment Centre at Whipps Cross. You will be a point of contact for our patients and represent the Trust with your caring, helpful approach.
You must have excellent communication skills and be confident in leading a team of Appointment Coordinators, You must also be passionate, empathetic, provide excellent customer service and able to work under pressure in our very busy environment which is essential for this role.. Previous experience of 2WW pathway is essential

The Appointment Centre operates between 8.30 - 17.00 Monday - Friday

The post holder is responsible for supporting the Senior Supervisors and Department Manager with the day to day running of the service.

The team leader will work ensuring deadlines are met and quality is achieved and maintained. The post holder will work closely with the Appointment Centre and 2 Week Wait team to ensure an efficient, effective, and courteous service is provided for all patients, GPs, hospital staff and other service users.

The post holder will ensure that all bookings are made within the agreed clinic rules and the National and Trust waiting times are adhered to and bring to the attention of the departmental managers when there are deviations from Trust protocols and policies.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.