Tech, Data & Innovation Business Tech Support Specialist Business Tech Support Specialist

As Business Tech Support Specialist, based in the Support Office, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services' pro-longed arm on site to provide technical assistance and support in troubleshooting.

We are looking for someone who is self-motivated with a problem-solving mindset and an excellent customer service approach. You will be based in the Support Office 5 days a week.

Overall responsibility

• Act as Support Services' extended arm on site for technical assistance and troubleshooting.


Main tasks

• Provide hands-on support for end users for incidents that cannot be solved remotely.


• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).


• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.


• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.


• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.)
  
  Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for openminded team players that by being curious, innovative, and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you've got.


• Having a holistic approach and a will to solve issues by finding and fixing the root cause


• Ability to multi-task and handle different situations/and people in parallel


• Active listener and good communicator


• System knowledge and understanding (Operating system, APIs, etc.)


• Knowledge of, Service delivery, Troubleshooting and Technical writing.


• Experience in providing hardware and software diagnostics and support.


• Proficiency in operational understanding about common office, store and warehouse equipment and technologies (printers, laptops, smartphones LAN etc.).


• Proficiency in operational understanding of IT-infrastructure services, components, and architecture.


• Preferred previous experience in vendor coordination with regards to problem-solving.


• Preferred previous experience with working with ServiceNow tool


• Preferred ITIL certification
  
  H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry. Learn more about H&M Group here.


H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.