Technical Coordinator

We are looking for a Technical Coordinator to manage technical support across some of our new partners in onboarding. You will be responsible for onboarding new partners and addressing issues with their integration using tools built by our Growth tribe. You will be working with our Product Data engineering squad that manages the onboarding and maintenance of Lyst partners, and will report to our into our Partner Acquisition Director.

• Experience in a fast-growing company, ideally at an affiliate marketing network or agency, or managing affiliate marketing or customer service for a retailer


• Self-starter who thrives while working on their own as well as contributing to team goals


• Excellent technical support skills as you will be managing complex relationships of varying size


• Exceptional written and verbal skills as well as presentation experience - you will be communicating and troubleshooting with our partners so you must be comfortable working with senior level partners


• Great organisational and process management skills to manage and prioritise a range of requests from numerous partners at one time


• Experience with data feeds and using Jira, Excel, Looker, or other similar tools (beneficial)


• Comfortable with learning new technical concepts and systems


• A natural collaborator who can work effectively with multiple different teams and stakeholders


• A love (or at least high regard) for fashion
  
  Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.


At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.


• Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.


• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March.


• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.


• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service


• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..


• Training Allowance: We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.


• Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.


• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses.


• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.


• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.


• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.