Technical Customer Service Advisor

To act as an interface between the sales team, the end customer and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories.

• To have a sound understanding of testing processes and how these principles can be applied to the relevant legislation.
• To report and communicate results to Eurofins clients.
• Provide a high level of internal and external customer care.
• To support the sales team in the delivery of customers' needs and requirements.
• Keep up to date with current techniques, topics and legislation that order to advise Eurofins and its customers on accurate implementation of their requirements.
• To create and maintain appropriate report templates as legislations and standards change.
• To assist the laboratory in applying the best practice and interpretation of results.
• The post-holder may be required to work outside normal working hours to meet the requirements of customer. This will be with prior agreement of the Manager.
• Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
• To generate client specific reports with conclusions with a high level of quality and technical competence.
• To support the laboratory when requested in carrying out testing where appropriate training is in place.
• To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
• To support the work tracking systems of the department by promptly completing the relevant Excel Documents.
  
  Do you have good attention to detail; customer service skills; technical understanding? This is a role that combines all three!