Technical Customer Service Advisor
Paxton Access Ltd, Kemp Town, The City of Brighton and Hove
Technical Customer Service Advisor
Salary not available. View on company website.
Paxton Access Ltd, Kemp Town, The City of Brighton and Hove
- Full time
- Permanent
- Onsite working
Posted today, 20 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 44925b26d53c40e395b9e435a4160a82
Full Job Description
Join our customer support team in Brighton where you will be the first point of contact providing advice and technical support to our customers. Our incredible product support team are experts in troubleshooting with installers and are hands on with our products and technology from day one.
- Delivering accurate technical product support to installers or customers via phone, email, or webchat.
- Handling any sales or returns process requests
- Troubleshooting, diagnosing, and resolving installation issues in a timely manner
- Working closely with other teams within Paxton to trial and test new products or features What are we looking for?
- For you to be passionate about providing first class customer service and want to learn a diverse product range.
- Do what you do best and learn about our products and technology and confidently communicate with customers.
We want to collaborate with you and hear your ideas, most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here https://www.youtube.com/watch?v=8WH7Pi3--zc
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture. Our team make Paxton a great place to work with brilliant benefits that come with any role at Paxton, with an emphasis on career progression, training and development, and recognition of achievement for every employee. So, what are the benefits and salary? - We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties and more. It's rare you won't see something going on!
- Tech, bike, and travel or season ticket loans.
- Private medical insurance (Opt in) and healthcare cash-back plan.
- Discounted fitness memberships up to 75% off in your area.
- 25-days holiday plus bank holidays, and you can buy & sell up to 5 days a year.
- Recognised as one of the Best Companies to Work for in the UK, by Best Companies .