Technical Customer Service Advisor

You will act as an interface between the sales team, the end customer and the laboratory in the reporting and interpretation of test reports in the relevant Product Testing Categories.

• To have a sound understanding of testing processes and how these principles can be applied to the relevant legislation.
• To report and communicate results to Eurofins clients.
• Provide a high level of internal and external customer care.
• To support the sales team in the delivery of customers' needs and requirements.
• Keep up to date with current techniques, topics and legislation in order to advise Eurofins and its customers on accurate implementation of their requirements.
• To create and maintain appropriate report templates as legislations and standards change.
• To assist the laboratory in applying the best practice and interpretation of results.
• Ensure all reasonable steps are taken to achieve accuracy, reliability, and repeatability of test results.
• To generate client specific reports with conclusions with a high level of quality and technical competence.
• To understand the costing information contained within the LIMS system and on the jobs assigned and react when something does not look correct.
• To support the work tracking systems of the department by promptly completing the relevant Excel Documents.
• To support the laboratory when requested in carrying out testing where appropriate training is in place.
• Excellent customer service approach
• Experience using Microsoft office and/or LIMS.
• High level of attention to detail.
• Effective communication skills both written and oral.
Benefits At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from:
• Life Assurance (4 times annual salary)
• Health Cash Plan
• Holiday Purchase and Sell Scheme
• Enhanced Maternity, Paternity and Adoption Pay Scheme
• Company Pension Plan
• Employee Assistance Programme - 24/7 confidential support.
• Worldwide career opportunities
• Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday - there's something to suit everyone's lifestyle.
What Happens Next Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Do you have good attention to detail; customer service skills; technical understanding? This is a role that combines all three!

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.