Technical Customer Success Manager

As the Technical Customer Success Manager, you will establish and enhance our customer relationships to promote the adoption, consumption, retention, and loyalty of our software and services solutions. As a Technical Customer Success Manager, you will be responsible for:

• Providing expertise in sustained customer success and growth in the post-sales customer lifecycle through training, coaching, professional services, technical support, outcome attainment, retention, expansion, and customer advocacy.
• Undertaking the ownership of OnePM installed base, long-term service engagements, and the digital transformation of our customers across oil and gas, power generation, and industrial markets.
• Ensuring the understanding of the customers' organizational and IT strategies and desired outcomes for their businesses.
• Consulting with the client to understand technical challenges and work with the technical development team to offer commercially viable solutions to clients.
• Identifying opportunities for client up-sale/side-sale of hardware, software, consulting, and services support across the entire Baker Hughes Cordant Solutions portfolio.
  
  Have an accredited qualification and previous proven experience working within an Engineering / Technology / Reliability function.
• Have the ability to demonstrate expertise in Asset Management, Reliability, and Maintenance.
• Have the ability to demonstrate experience with OnePM or a similar related maintenance strategy software or APM solutions.
• Have the ability to demonstrate experience in building strong client relationships and advocating for their success.
• Have the ability to demonstrate problem-solving through solutions development.
• Candidates with strong French and/or Arabic language skills is advantageous
• Be fluent in English, hold a UK/EU work permit and not require future sponsorship
• Have the ability to work remotely, with the requirement to travels approximately 60% of the time within EMEA
  
  We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
• Remote working
• Monday to Friday (0900-1700hrs) - can be flexible
Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits