Technical Customer Support, ICIS (Hybrid)

Join our team as a Technical Customer Support Analyst, where you'll play a crucial role in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week, collaborating closely with both internal and external business and technology stakeholders. Responsibilities

• Troubleshooting and resolve escalated technical issues in a timely and efficient manner.
• Facilitating API customer onboarding, ensuring a seamless and efficient experience.
• Developing a deep understanding of ICIS systems and contribute to the enhancement of documentation and FAQs.
• Participating in projects such as migrations and communicate planned data changes effectively.
• Documenting and maintain detailed records of support activities and resolutions.
  
  Display passion for learning and developing new skills, including API and basic SQL.
• Demonstrate problem-solving skills.
• Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
• Deliver a world-class customer experience with energy that inspires others
• Provide track record of customer-centricity.
  
  At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore, Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)
#LI-AL1 #LI-Hybrid At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK . Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.