Technical Helpdesk Manager
Appello Limited, New Milton, Hampshire
Technical Helpdesk Manager
Salary not available. View on company website.
Appello Limited, New Milton, Hampshire
- Full time
- Permanent
- Remote working
Posted 2 days ago, 16 Dec | Get your application in today.
Closing date: Closing date not specified
job Ref: e15226c188774f1dbc458293d4f53b0a
Full Job Description
- Lead and Inspire: Manage a talented team of third-line technicians, fostering a culture of continuous improvement and technical excellence.
- Solve Complex Issues: Tackle challenging technical problems and provide advanced support for a diverse and dispersed IT infrastructure.
- Drive Service Improvements: Implement and oversee Change and Release processes, ensuring smooth Service Transition and maintaining an accurate Configuration Management Database (CMDB).
Are you a seasoned IT professional with a passion for leading technical teams and driving excellence in IT service operations? We are looking for someone with demonstrable experience in IT service desk or IT operations roles, and significant years of experience managing or supervising technical teams. Your expertise in Change and Release Management, aligned with ITIL best practices, will be crucial in ensuring smooth service transitions. You hold a Bachelor's degree in Computer Science, Information Technology, or a related field, or have equivalent experience. ITIL certifications are a must, with ITIL Foundation required and Managing Professional or Expert highly advantageous. Certifications in relevant technologies such as SQL, Azure/AWS, Router and Firewall management, GSM/LTE, and Genesys will set you apart. Your familiarity with ITSM tools like FreshService and Jira Service Management, combined with strong troubleshooting and problem-solving skills, makes you adept at navigating complex IT environments. You have a keen eye for detail, capable of managing change schedules, testing results, and CMDB updates meticulously. As a strong communicator, you can articulate complex technical details to both technical and non-technical stakeholders. Your analytical skills help you assess potential risks and determine the best approaches to mitigate disruptions. Collaborative by nature, you excel at working across departments and with third parties to align on key change, release, and testing activities. In high-pressure environments, you shine as a problem-solver, quickly identifying and resolving issues to ensure changes and releases proceed smoothly. If this sounds like you, we'd love to have you on our team! - 25 days holiday in addition to bank holidays
- Private Medical Insurance for Self
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
Appello Perks