Technical Integration Specialist (Collections)

As a Technical Integration Specialist, you will be working closely with the Collections department in Customer Operations to provide proactive business and customer SME support. You will play a critical role in development of new features for our advisors, partners and customers helping to not only reduce the overall arrears totals within our business but by improving the customer journey and productivity of our staff via the supporting systems and integrations.

This is what your responsibilities include:

• Act as the subject matter expert in enterprise platform functionality, understanding how the system is configured and maintain a high-level understanding of the wider capabilities of the software in order to advise the business on the best solutions to achieve business outcomes and maximise platform functionality.


• You will be responsible for determining the best solution which balances business agility and operational excellence.


• Actively participate in the delivery of system configuration changes to ensure the solution has the minimum technical footprint.


• Proactively manage relationships with all stakeholders across the business and act as a champion for the systems, working with the business to understand the desired outcomes and to promote the capabilities (both existing and future) for the platforms.


• Responsible for analysis, design and implementation of configuration changes to support the delivery of desired business outcomes.


• Where a requirement cannot be fulfilled via configuration, understand how to achieve the desired outcome through technical development by another party such as the application supplier, an internal system team, HQ or another 3rd party.
  
  Experience in working in a scrum team following agile principles.


• You'll have high level of business intelligence and analytical skills.


• Experience and knowledge of using SQL.


• Able to demonstrate a proven track record of strategic upfront analysis and the production of feasibility studies for future change.


• Proven track record of delivering business requirements, business process design and functional design on IT enabled change projects.


• You're enthusiastic about the use of technology and able to provide a communication 'bridge' between the business and technologists


• Strong stakeholder management skills with the ability to work with individuals at all levels of our organisation


• Able to resolve issues through problem solving skills, root cause analysis and engaging colleagues from multiple business areas and IT teams where necessary


• You'll understand at a high level, the interface between complex business requirements and the complex legal and regulatory environment in which we operate
  
  Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.


Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.