Technical Maintenance Support Engineer

We are currently recruiting for a Technical Maintenance Support Engineer to join our Siemens Customer Services (Rail Infrastructure) team. Working as part of a dedicated front-line support team, this role involves working closely with the customer to provide support, advice, system fixes and improvements to installed Siemens Signalling and Telecoms systems installed on the Elizabeth Line. You will initially be based in our customer premises at Romford RCC in London as part of a rostered 24/7 support team. Longer term the role location will likely vary in line with contractual commitments and engineering support requirements prevalent at the time. You'll make an impact by

• 1st and 2nd line fault investigation to resolve and or guide customer technical officers to assist in corrective maintenance activities
• 3rd line telephone support to customers on the relevant technology to aid fault rectification
• Logging analysis for all fault and incident investigations and subsequent reporting of findings to the client
• Investigating and responding to formal technical questions from the client
• Looking for opportunities to bring more value in any way to our customers
• Completing system health status checks and shift reporting to Customer Service Maintenance Manager
  
  Current and valid IRSE testing or Maintenance, Functional Testers licence (or working towards)
• 1st line corrective maintenance or testing experience (rail signalling assets or equivalent is preferred)
• Strong communication proficiency and the capacity to engage with technical personnel and customers across different levels
• Current and valid Personal Track Safety (PTS) card
• Experience of Traffic Management systems and/or Railway Operation display systems
• Excellent knowledge of IT systems including communication networks
  
  Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.
Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! At Siemens, we promote a growth mindset, the self-belief that we can learn and grow, take on new challenges and adapt to change. If you don't match all the criteria for this role but feel you have transferable skills to enable you to succeed, we encourage you to apply.