Technical Operations Manager

As the Senior Manager, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform. This role will support OCI's Sovereign realms. The role involves working during normal business hours, and also being part of an out-of-hours on-call schedule. Overtime duties are not generally expected in this role, but may be required occasionally, based on business needs. You should be a distributed systems generalist, able to architect broad systems interactions while being very hands-on, able to dive deep into any part of the stack and lower level system interactions. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.,

• Supervise a 24/7 team of technical operators and SREs, ensuring that production applications your team supports are stable, reliable, and well-documented
• Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind
• Troubleshoot and debug complex issues in production applications
• Own end-to-end availability and performance of key services and build automation to prevent problem recurrence
• Automate response to all non-exceptional service conditions
• Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth
• Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment
• Recruit, retain, and develop strong engineers while embodying OCI values and culture
  
  UK National / British Citizen - candidate must hold a UK Passport
• UK Resident - candidate must reside in UK
• UK Government Security Clearance (this role will be subject to the candidate successfully obtaining and keeping SC Security Clearance, as this is a key requirement of our service offering).
• Bachelor's degree, in Computer Science, or equivalent work experience
• 8-10 years equivalent work experience in Infrastructure as a code / SRE / DevOps tooling / Automation in supporting large scale systems in Production
• 3-5 years of experience in the management of Engineering / DevOps / SRE teams
• Experience with Linux
• Experience deploying code within change management procedures
• Experience participating in or running incident bridges
• Customer obsession, passion for delighting customers
• Understanding of cloud concepts and platforms
• Experience in cloud technical support, operations, NOC or similar is preferred, but not required
• Experience working with government customers is preferred, but not required
• Proven ability to quickly learn new technical domains and then train others
• Great verbal and written communication skills in English
• Strong understanding of cloud concepts and platforms
• Previous experience in making hiring decisions for technical teams
• Feedback/Metrics collection techniques to expose live site/service issues
  
  The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.
We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications., As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.