Technical Service Manager

We are looking for a Technical Service Manager to join our Technical Account Management (TAM) team in Manchester city centre. Youll manage the relationship and customer service that we provide to our retailers, technical partners and OEMs (manufacturers).
The primary focus for our Technical Service Managers will be driving customer success, improving the customers journey with our digital products, and adding value. This is a new role in the team that will perform regular performance reviews with our partners, ensuring we are delivering our product - AT Connect.
Our partners use AT Connect to exchange information and integrate applications to access our data. We have a suite of APIs that allow customers to utilise stock valuations, vehicle data, taxonomy, and much more. You will need to understand APIs, coordinate with other internal teams to deliver solutions, and produce reports on our service and continuous improvement for our partners.
Similar to an Account Manager or Customer Success Manager, you will spot risks and opportunities as part of your service reviews. Its important to address our performance too, so any integrations incidents will form part of your conversations. You will have a wealth of data at your fingertips, so it would be up to you to interpret that data to produce presentations that are easy to digest.
This is a proactive role that will be the face of the TAM team externally. There will be occasional travel included nationally for when a customer would benefit from a face-to-face meeting, otherwise you would be presenting on Teams.
What were looking for

Proven background managing accounts in a relationship building role
Experience working with customers to embed products and improve engagement and performance
Experience interpreting information/data and building engaging presentations
Basic understanding of how businesses interact via SaaS, RESTful APIs or SFTP
Problem solving skills and a passion to provide solutions and improvements
Excellent communication and collaboration skills
Ability to handle a varied workload (calls, emails, project work)

About Auto Trader
Youve probably heard of Auto Trader, but do you know what were all about?
Were the UKs leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but were also the place for pretty much everything else on wheels, from e-bikes to caravans.
In the automotive world, change is a constant, thats why we take our job of untangling the complex car-buying journey very seriously. At our core, were all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.
Auto Trader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.
About the job

Were offering a salary of 33,000 45,000, plus an additional 10% of your salary in shares each year - after three years, these shares are fully yours. You can withdraw a quarter each year for the first two years or wait for the full amount after three years. And you'll receive 29 days holiday, plus bank holidays and comprehensive private medical cover.
Thats not all. We have employee pension contributions up to 7%, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more.
We always want to give you the support you need and help prioritise your wellbeing, thats why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.
On top of all that, our hybrid model, Connected Working, combines the best of both worlds office and home working. Youll have two fixed weekly office days for team collaboration and one more of your choice to suit your work-life balance.
Additionally, during July and August, along with two weeks in December, we have our remote first periods. For these specific periods, youll be able to work remotely from anywhere which can include working from abroad.