Technical Service Manager

We currently have an exciting opportunity for a highly skilled Technical Service Manager to join a leader in the audiovisual services industry, specializing in delivering immersive experiences. The successful candidate will oversee the company's service delivery, taking full ownership of processes and managing a team of Support Engineers and Freelancers. This role requires a combination of technical expertise in AV systems, strong client-facing skills, and proven leadership experience.

The Technical Service Manager will manage service delivery processes, including Service Level Agreements (SLAs) and Time and Materials (T&M) agreements, while serving as the primary point of contact for client issues, such as fault triaging and incident prioritization. You will lead a dedicated team, ensuring optimal resource allocation and meeting performance standards. The role also involves collaborating with the business development team to manage accounts, identify new opportunities, and oversee post-project processes, such as the contractual defects period.

The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong understanding of service management processes. Technical knowledge should include expertise in some or all of the following technologies: media servers such as Watchout and Pixera, QSC ecosystem, Crestron Control, and NVX systems.

Leadership experience, a customer-focused mindset, and the ability to perform under pressure are essential. Qualifications such as ECS, CSCS, SSSTS, and Avixa CTS certifications are highly desirable.

This is a fantastic opportunity for someone passionate about technology and client service to lead a dedicated team within a growing industry. We offer a competitive salary, an attractive benefits package, and a flexible hybrid working model. If this sounds like the right fit for you, we encourage you to apply for consideration.