Technical Services Manager - End User Compute

The Technical Services Manager for End User Compute will provide technical expertise and vision for the configuration of the End User Compute environment. This will cover all end user device technologies, be it desktop, laptop, tablet or mobile devices and all associated management tools and technologies., Work with the Senior Technical Services Managers in the third line team to:
1. Managing the End User Compute work streams to ensure we provide a robust and streamlined EUC experience to the Trust.
2. Make a positive contribution to Customer Relationship Management by ensuring that users and other relevant staff are notified in a timely and professional manner of changes made which affect the operation of specific ICT equipment.
3. Manage designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards.
4. Give presentations of systems to users and other interested parties as required.
5. Keep abreast of current developments within the computer and related industries.
6. Responsible for Integrating best practices, evolving technologies and EUC platforms such as traditional PC desktop/laptop technology, thin client technology, and overall Enterprise Mobility as well as integrating end user devices into existing solutions

The post holder will have significant expertise of the technologies used by the Trust to manage its environment, which should include Microsoft Enterprise Mobility, including Intune and SCCM, Azure Active Directory, Virtual Applications and Desktops such as Citrix XenApp and VMware Horizon, and SSO technologies.

The team operates a hybrid working pattern which involves a blend of remote working and working on site at University Hospital, Coventry and other Trust locations, as required by organisational demands., University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.