Technical Specialist - Devices

The technical specialist is the first contact for Devices product customers to help them with application questions, product issues and requests for general support, and will work with the sales representative as well as peers within the Technical team and the PLMs/APLMs to deliver the product line objectives. The focus will be on being the marketing technical leader for the assigned product lines, providing expert technical support globally and contributing to new product development within the PROLaunch process.

The technical specialist is responsible for meeting agreed service levels for customer questions / issues raised by email, telephone and webchat. Occasional travel to support customer directly at site will be required.

The role reports directly into the Technical Manager, Devices. The success of the role is measured by meeting the service level commitment, exceeding the target for net promoter score and supporing the team to meet the sales target.,

• Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role


• We make your aspirations matter - Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University


• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
  
  Should be Degree qualified in an appropriate field of expertise such as Engineering or Technology for example, or have proven relevant experience.


• Minimum of three years technical experience in industrial products - ideally working for multi-national companies.


• Minimum of one year experience with industrial digital automation applications. Ideally with experience of Ethernet switches, fieldbus and digital phone systems.


Skills:

• Desirable experience with installation, commissioning, or troubleshooting of field-mounted equipment at industrial end user sites (e.g. refineries).


• Desirable experience with End users and/or Engineering and Procurement Contractors, System Integrators, Fire & Gas OEM's with a proven track record in understanding their activities from front end design to project execution will be a major help to this role.


• It is important that the person holding this position will be technically competent within the hazardous area environment - being eager to learn more technical details of product lines and to use new software/hardware tools, and able to understand certification and legislation issues in and around that area.


• A high level of competence is required in the area of Ethernet and IP traffic. The applicant must be familiar with Ethernet TCP/IP and common industrial protocols, such as Modbus and knowledge of VoIP-related protocols such as SIP, H.323 (UDP, TCP, TLS), RTP, SRTP, RTCP, ICE is desirable.


• They will require a high degree of competence in use of tools for analysis of data, identifying issues and taking the lead resolving the issues.


• Ability to communicate clearly at all levels, creating and delivering PowerPoint presentations.


• Able to analyse complex scenarios and produce realistic and simplified solutions


• Able to visualize customer's application and his problem, and able to ask appropriate questions to narrow down on the problem and the solution


• Ability to develop a network of contacts and relationships to answer customer support questions


• Results orientated with a collaborative culture/approach


• Identifies improvement opportunities and drives these to completion


• Effective communicator at all levels - skilled in delivering formal presentations


• Values and places ethical and safe behavior at the heart of all decisions.
  
  Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power - more safely, more efficiently, and more reliably. Eaton's 2023 revenues were $23.2 billion, and we sell products to customers in more than 175 countries. We have approximately 94,000 employees. For more information, visit Eaton.com.


The Global Energy Infrastructure Solutions division is part of Eaton's global electrical sector and has over 100 years of experience in enhancing efficiency, safety and reliability for our customers. Our strategic focus is on driving growth, leveraging innovation and building capability across our global network.

The Devices product portfolio has global market leading sales in Intrinsic Safety, Industrial Networks, Surge Protection, HMI, Signalling and Phones applications with a revenue value of circa $136m. The product lines are of key strategic importance, supporting Eaton's digitalisation and energy transition focus.