Technical Support Advisor

As our Technical Support Advisor, you would provide our customer with advice on products as well as supporting them with technical queries. This is an exciting and fast paced role which allow you to grown and develop by providing the best service to our customer as well as developing your technical knowledge of our products. You would also:

• Managing technical queries and supporting Technical Support Manager
• Live Chat support
• Managing system concerns and working alongside Internal comms/trade/order entry teams
• Answering the phone to handle customer queries and additional support where required
• Assisting with 'In Office' KPI's and SLA's
  
  Has previous experience in a technical role.
• Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries
• Good team player who understands the importance of meeting deadlines and who thrives in a busy, challenging environment.
• Strong interpersonal skills with the ability to interact effectively
  
  We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:
• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!