Technical Support Analyst
Unity Five Ltd., Exeter
Technical Support Analyst
Salary not available. View on company website.
Unity Five Ltd., Exeter
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 11 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: ff23c6635f8f46208a3526a9aad5b121
Full Job Description
As a Technical Support team member, you will grow an in-depth understanding of the products we offer, and use this to assist clients with general enquiries, questions and service requests. You will also develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems. Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment. You will work closely with our 2nd Line Technical Support team members to resolve harder cases, following a set internal escalation process, ensuring clients are kept up-to-date with progress and timelines.
- Great customer service skills and attention to detail
- A passion for IT
- Excited and ready to learn, looking to continually improve your knowledge
- Excellent communication and listening skills, both verbal and written
- Ability to explain technical concepts to non-technical users
- Proven strong problem-solving skills
- Happy to work independently, as well as in a team in a fast pace environment Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don't have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.
- A great salary, working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis
- Generous holiday scheme of 33 days (including BH)
- Opportunities for career progression across various departments and roles
- Learning and development fund
- Increased pension scheme
- A collaborative and social team environment: Social events, BBQs, Quarterly company updates hosted by the Directors Job Types: Full-time, Permanent Pay: From £24,000.00 per year Benefits:
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Sick pay Schedule:
- Monday to Friday Application question(s):
- Are you able to commute to Exeter on a hybrid basis?
Unity5 is a software business delivering SaaS solutions through "ZatSuite", the UK's leading provider of software to the parking and traffic management sector.