Technical Support Analyst

We have 2x Technical Support Analyst posts available. The key purpose of the role is to provide a second line point of escalation for all internal colleagues and customers, managing support activities such as planned maintenance and systems administration tasks. Provide a experienced and knowledgeable service to meet the customers requirements and service level targets, in line with ITIL standards and procedures adopted by the Council. To ensure that the day to day support and maintenance processes of technical systems and applications are efficiently operated and managed, meeting or exceeding service targets; that they are aligned to customer requirements. Post holders will provide a source of technical expertise in areas such as VoIP, Microsoft SCCM / Intune, VMware, Networking etc

· To have substantial years working knowledge of providing IT Customer Support at second line level in complex desktop and networking environment. · To have experience of parameter modifications. developing workarounds or site specific enhancements, reconfigure systems, changing operating procedures and training users, where appropriate amend documentation. · To have a recognised training relevant to an IT support environment e.g. ITIL, Microsoft 365 / Azure or 3 years experience in service desk incident management · Proven ability as a Systems Administrator within a rapidly changing technological environment e.g. networks, desktop support, internet and email configuration. Troubleshooting networking, software and application problems, evaluate and install upgrade patches and hot fixes using tools such as SCCM or InTune., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.