Technical Support Analyst - Part Time

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world! In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England. The Technical Support Analyst supports the operations and maintenance of an effective technology stack focussed on delivering the support needed for the SGB business. Providing support through the ServiceNow system, they work with other members of the SGB IT Team to deliver standard fixes and changes across all solutions. Functional support of the day-to-day operational delivery of the technical solution is also part of the Technical Support Analyst responsibilities. The Technical Support Analyst is aware of most aspects of the Information Technology deployed in the SGB business. Key responsibilities and duties: Ensuring the basics of the department are running well. Activities would include;

• Toner replacement
• PC and equipment stock management
• PC masteringIdeally we think this suits an A-Level candidate, one who wants to get into work and specifically
• 'Runner' on site, ie quick response to individuals desk / meeting room issues
  
  This part time (20 hours) opportunity suits an A-Level candidate, one who wants to get into work and specifically IT but doesn't intend to follow further education at this point. A Graduate would also be suitable, but they do need to be aware of the level of the work. It will not require any specific IT knowledge, just an enthusiasm to be in IT.
  
  Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.
We focus on: Our people These are our four People Fundamentals that underpin everything we do at Safran:
• We believe in and fostering the conditions for diversity and inclusion to thrive
• We develop our colleagues skills and build opportunities so you can shape our future
• We create a trustworthy work place to support you, as you dare to act and innovate
• We encourage collaboration and mutual support between you and your colleagues
So you'll be supported every step of the way! Sustainability Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050. Global Mobility As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally., Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap. Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking. With over one million seats equipping the fleets of the major airlines, Safran Seats is one of the world's leading suppliers of seating for passengers, crews and helicopters thanks to innovative and high added-value solutions.