Technical Support CSR II

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), We are currently seeking a highly motivated and skilled Customer Resolution Laboratory Technician to join our team in Birmingham, UK. In this role, you will have the opportunity to make a significant impact on a global scale by providing product support for our speciality diagnostic assays and instruments.

Discover Impactful Work

As a Resolution Technician, you will play a key role in assessing and trending the performance of Binding Site products post release via participation in External Quality Assurance (EQA) schemes. By facilitating ongoing assessment of product performance in the field, you will contribute to the success of our speciality diagnostics assays through continual product improvement.

A day in the Life

• Perform assessment of EQA scheme and 3rd party multi-analyte control samples across a broad range of nephelometric/turbidimetric and ELISA products on a variety of automated test platforms.


• Accurately record test data and provide 1st level sign off on quality records.


• Follow a daily schedule of assigned work, sourcing and preparing raw materials in a timely manner for successful work completion.


• Complete maintenance and calibration of laboratory equipment, identifying and highlighting any performance or technical issues to your line manager.


• Demonstrate awareness and compliance to GMP, company quality and Health and Safety policies.


Keys to Success

To succeed in this position, it is important to have a keen attention to detail and strong adherence to documented laboratory procedures. The ability to identify and raise technical issues, along with excellent collaboration skills, will be important. Effective organization and task prioritisation will be key to thriving in this role.


• Minimum of 3 A-Levels (including one or more of Biology, Maths or Chemistry) required.


Experience

• Previous experience in a laboratory setting preferred.


• Familiarity with GMP and H&S policies is a plus.


Knowledge, Skills, Abilities

• Proficient in performing routine maintenance and calibration procedures on laboratory equipment.


• Strong data entry and record-keeping skills.


• Exceptional focus on detail and ability to recognise and address technical issues.
  
  At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - to enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.


Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.

The Binding Site, part of Thermo Fisher Scientific, is a global leader in specialty diagnostics that provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders. The Binding Site Freelite® offering is widely recommended for multiple myeloma diagnosis and monitoring across all stages of the disease by major clinical guideline publications. In addition, The Binding Site is an active and influential contributor to the broader scientific community. To find out more visit https://www.thermofisher.com/bindingsite .

Thermo Fisher Scientific offers a competitive remuneration package, including an annual incentive plan bonus and healthcare benefits. We also provide outstanding career and development prospects, allowing you to grow and advance within our innovative and forward-thinking organization. Join us and be a part of a company culture that values integrity, intensity, involvement, and innovation!