Technical Support Engineer - 104849

Omega are supporting UK's largest Wholesale Distributor of Solar PV, Energy Storage Systems and EV-charging in their search for a Technical Support Engineer. The right candidate will offer support to customers relating to pre-sale and post-sale technical queries, consisting of design & product advice, planning, product application and troubleshooting.,

• Answering telephone, email & webchat technical support to customers relating to pre-sale and post-sale technical queries, consisting of design & product advice, planning, product application and troubleshooting.


• Documenting call details on the Customer Management system.


• Helping with queries relating to firmware/communication/settings/fault finding/troubleshooting.


• Ongoing development of product/industry/regulatory knowledge including in-person and remote supplier training, as well as use of all available supplier online resources.


• Sharing knowledge with colleagues - both interdepartmental and intradepartmental.


• Displaying good people skills and the ability to manage customer expectations.


• Following RMA processes where appropriate.


• Appreciation of where to cease support.


• Liaising with manufacturers technical teams when required.


• Working on our Brand Ambassador programme - collaborating with other departments with a particular focus on specific brands.


• Representing the Technical department within project/supplier/customer meetings.


• Documentation - supporting the team with the creation and upkeep of technical documentation.


• Attending other supplier/event sites for training and providing support for other departmental activities.
  
  Strong electrical background - installation experience.


• Working technical knowledge of Solar PV, ESS and EV charging.


• Computer literate and ability to use CRM system.


• Technically minded.
  
  25 days holiday


• EV Car scheme


• Pension


• Life Assurance


• Discounted company products


• Cycle to Work Scheme


• Career Development


• Employee Assistance Scheme


• Staff events and surprises, Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.


Salary: £30k - 40k per year