Technical Support Engineer

Are you a skilled Technical Support Engineer or Customer Service Advisor looking for your next opportunity to develop and progress within your career? This is a great opportunity to establish yourself at the forefront of an industry-leading electronics specialist and become a product expert in this office-based role.

With a rich history dating back to the mid-'60s, my client provides the distribution, installation and ongoing technical support for all Security, Video and Audio technology needs within the commercial and industrial market.

They are currently looking for a skilled Support Engineer to support their IP Intercoms and Access Control team.

The Role - Technical Support Engineer

- Handle and take ownership of technical queries for IP intercom and Door Access hardware and software platforms
- Provide support and advice to internal and external sales, marketing and engineering teams
- Respond to incoming support requests
- Assist in pre-sales technical quotations in collaboration with the sales team
- Maintain and acquire technical knowledge for our full range of IP intercom and Door Access products
- Evaluate new products and provide feedback to suppliers where required
- Keep up to date with security and industry technology trends and standards.

Minimum Skills / Experience Required - Technical Support Engineer

- 2 Years Minimum, in a customer-facing support role
- Qualified apprentice, Diploma or above, or equivalent QBE (I.T hardware, security or technology-based subject)
- Essential Knowledge of IP Security Systems (Intercom, Door Access or CCTV)
- Basic Knowledge of IP Networking (IP, DNS, Gateways etc.)
- Basic Knowledge of SIP / VoIP Communications is ideal but not essential.
- Problem-Solving
- IT Literate
- Great Communication and customer service
- Ability to work on own initiative
- Time management, prioritising work and working to deadlines.
- A full driving licence is desirable

Precision People is a leading recruitment agency that specialises in sourcing top talent for Engineering, Technical, Sales and Senior Management roles across a wide range of industries.

With a focus on precision and quality, their team of expert recruiters works tirelessly to match the best candidates with the right employers, ensuring that both parties benefit from a successful partnership.

Precision People has the expertise and resources to help you find the perfect role.

With a deep understanding of the industry and a commitment to excellence, they have built a reputation for delivering exceptional results and exceeding their candidate's expectations.

Starting salary up to £35000 per annum
- Monday to Friday 8:30 am-5 pm
- 23 Days Holiday (+ 8 Bank hols)
- Free Parking
- Accessible via public transport

- Monthly bonus depending on department sales performance

About Precision People