Technical Support Officer (Parking)

The Council's Parking Service is one of a number of front-line services within our Public Services directorate. They manage the operational elements of both on and off-street parking across Calderdale. This includes enforcement, operations, and administration., An exciting opportunity has arisen, due to the growth of the service, to recruit a Technical Support Officer to join the existing team.

The post will be responsible for supporting all the back-office functions of an operational parking service. The role will primarily be responsible for the processing of Penalty Charge Notices (PCNs) and permits. This includes the consideration of appeals and permit applications efficiently, accurately and in accordance with legislation, existing policies, procedures, and timescales.

We are looking for candidates that have experience of working in a busy front-line service and that can demonstrate both strong organisational and communication skills. They must have the ability to deal sensitively and professionally with a wide range of people, both verbally and in writing, often explaining complex and technical information. They must have both a flexible and proactive approach to their work. Knowledge of the Traffic Management Act and parking is desirable, but not essential., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

As part of our vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient, and inclusive community. We welcome applications from all and offer a variety of flexible working/job share opportunities.

On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.

Calderdale Council embraces the positive benefits of a diverse workforce, and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.

For support on your application please read our Application Booklet or visit our Employment Hub.

We reserve the right to close vacancies prior to the advertised closing date if an early submission is advised.