Technical Support Specialist - ACT

We are looking for a Technical Support Specialist to contribute towards the UKI Service department. You will have the opportunity to make a difference by ensuring that customers and internal teams receive efficient, timely, and accurate technical support, helping to improve product performance, customer satisfaction, and operational effectiveness. You will take the lead in maintaining product reliability, which will enhance the customers experience, by diagnosing and resolving issues, managing escalations, and communicating important technical updates.

Main responsibilities will include :

Technical Support :

Deliver 1st line technical support to our customers, Sales and service teams

Taking ownership of customer issues reported and seeing them through to resolution

Researching, diagnosing, troubleshooting and identifying solutions to resolve customer and engineer issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams within the company

Manage, distribute / communicate all technical updates and Field Actions for products in the ACT & SWP division

Form strong working relationships with the BA's to ensure we are delivering up to date technical support

Using company remote support tools to diagnose technical issues with our customers

Work with the Technical Training and Development Manager to deliver customer training courses as required.

Training :

Provide OEM training to internal staff and external customers where applicable

Working with the Technical Training Manager to ensure training is up to date and compliant ERP (SAP) input

Manage and maintain technical data in SAP - Check sheets and SSRP's etc.

Use data in SAP to trend faults and spare parts usage and report to senior managers with any useful reports (unreliable parts, engineer concerns etc.)

Other :

Provide back up and support to colleagues in the team where required

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.

What you need : Experience

Experience working with medical devices in Acute Care Therapies and Surgical Workplaces

Education or qualifications :

Level 3 C&G (or equivalent) in Electrical / Electronic engineering - Essential

Skills and abilities :

Working knowledge of all equipment in the Medical Systems portfolio - Essential

Technical Support - Working knowledge of software solutions - Desirable

IT skills - Office and windows - Essential

Personal qualities : Attention to detail

Proactive

Forward thinking

Confident in presenting to open audiences

Communication

Ability to make key decisions on their own

Works well in a team or on their own

This is a hybrid job role. Individuals will require a suitable workspace which must be in line with HSE regulations, and an adequate internet connection speed to be able to work remotely.

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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We offer a competitive compensation and benefits package, to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family friendly policies.

Along with a competitive salary, we offer private healthcare, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Silver Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing.