Technical Support Specialist II- 12 Months Contract
Thermofisher Scientific
Technical Support Specialist II- 12 Months Contract
Salary Not Specified
Thermofisher Scientific, Birmingham
- Full time
- Temporary
- Remote working
Posted 3 weeks ago, 23 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 6dca08881ed244388de852c9e98e1f88
Full Job Description
- Offer technical support for the full range of PDX products.
- Maintain accurate records of all technical complaints and enquiries; in-line with quality and regulatory requirements.
- Investigate complex and non-complex technical queries.
- Provide technical solutions to customers/ subsidiaries/ distributors and advise on the best course of action for complaint investigations following discussions within the business.
- Able to work independently, seeking advice from colleagues and raising issues when unsure of the action to take.
- Provide a timely resolution to answering customer queries within a defined time period while maintaining customer satisfaction.
- Collaborate with a range of departments within the company to resolve customer issues quickly and to the highest possible quality.
- Make informed decisions on quarantine and correction of company products.
- Meet Key Performance Targets as set by the Department Manager.
A minimum of a Bachelor's degree in life science related field or equivalent experience., Experience in a technical customer-facing role in a health or science related industry. - Experience/knowledge of the in vitro diagnostics industry.
- Clinical laboratory experience - desirable.
- Ability to analyse and interpret large datasets.
- Strong written and verbal communication skills with the ability to communicate across all levels of the business.
- Ability to work in a fast-paced, time-sensitive environment with changing priorities.
- Problem solving.
- Excellent presentation skills.
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - To enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
Knowledge, Skills, Abilities
Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.
Protein Diagnostic Birmingham (Hybrid 3 days onsite & 2 days remote)
The Binding Site Group, a part of Thermo Fisher Scientific, is a global leader in specialty diagnostics, provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders. The Binding Site's Freelite® offering is widely recommended for multiple myeloma diagnosis and monitoring across all stages of the disease by major clinical guideline publications. In addition, The Binding Site is an active and influential contributor to the broader scientific community. To find out more visit www.bindingsite.com, Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.