Technical Systems Co-ordinator

An exciting opportunity for a Technical Systems Co-ordinator to join our brand new oat milling venture in Kettering. Reporting to the Head of Technical, this is a quality systems maintenance and reporting role and a great opportunity as Navara is growing and expanding. We are looking for an experienced Technical Systems Co-ordinator with knowledge of devising, maintaining and improving quality systems electronically to support the team in delivering a range of quality products and services.

The role will work closely with all departments to deliver the QMS and ensure Navara is audit ready at all times.

This role will proactively work with key stakeholders/teams across the business identifying opportunities for continuous improvement., · To assist with the writing, amending and control of documents on the Quality Management System internal portal.

· Logging and reporting on Non-conformances, internal audits, GMP audits, Glass & Hard Plastic audits and customer/accreditation visits or audits. Closing out any non-conformances with stakeholders using root cause analysis. Reporting monthly to the business.

· Liaising with external laboratories and logging of samples on the external laboratory portal and raising purchase orders. Reporting quarterly on results and updating environmental monitoring plan.

· Be a member of the internal audit team and conduct independent audits in line with the defined schedule. Collate results monthly and co-ordinate the close out of any non-conformances and reporting monthly.

· Work proactively with operational teams to drive conformance and results using the company's policies, procedures and work instructions.

· Review and log results, both on-site and from external laboratories, against specifications / tolerances and raise and investigate non-conformances for out of specification results and identify opportunities for improvement.

· Maintain the annual testing regime to ensure compliance against schedule.

· Assist NPD with the provision of information and completion of customer requests including assisting with SAQ's.

· Be a member of the HACCP, TACCP & VACCP teams and ensure the risk assessments are maintained and closed out with the stakeholders. Reporting quarterly to the business.

· Deputising on HACCP in the absence of the Technical Lead.

· Work with colleagues across the business to investigate complaints and identify opportunities for improvement using root cause analysis.

· Assist in the generation of Certificates of Analysis in conjunction with the laboratory, warehouse and sales departments.

· Maintain calibration matrix, requesting visits in conjunction with the engineering and procurement departments ensuring equipment is within calibration at all times and fit for purpose.

· Lead for the pest control service on site including the maintenance of the pest control file and liaising with stakeholders to close off any visit observations/recommendations.

· Controlling the inventory of laboratory and hygiene consumables and liaising with procurement to maintain supply.

· Conduct CCP competency assessments as per internal requirements and aid in coaching to deliver compliance.

· Participate on site visits/audits to present processes and procedures where relevant to the role remit.

· Provide training or coaching where required to share best practice and continuous improvement.

· Participate in traceability exercises where required in conjunction with the wider team

· Support with implementing internal standards and customer protocols.

· Support the hygiene team using the GMP audits to drive improvement of hygiene standards.

· Escalate critical issues promptly where food safety or colleague safety could or has been compromised.

· Ad hoc technical/quality project work where required by the business.

HEALTH & SAFETY - accountable for working in a safe working manner in accordance with the Health & Safety Policy and for encouraging the same within the Technical and wider Navara teams.

OPERATIONS - Ensure all day-to-day practice and operations are compliant with statutory and regulatory obligations - ensuring the business operates within "audit ready" parameters at all times.

TRAINING & DEVELOPMENT - undertake training as appropriate including opportunities to multiskilled to support the business in opportunities to exceed customer experience. Promote, embed and sustain the company values within interactions within Technical and wider Navara teams.

CONTINOUS IMPROVEMENT - work proactively in an environment where continuous improvement is part of our everyday operation - making ideas and suggestions on improvement to the Head of Technical.

· Proven track record of Quality Assurance and Quality Control in the food industry

· Excellent understanding of BRCGS protocols and other retailers or certification bodies ( FEMAS, Halal, Kosher)

· Highly organised and self-motivated, able to work autonomously

· Confident working with IT systems and generating reports

· Experienced in internal auditing and comfortable in customer/accreditation audits.

· Be able to demonstrate a continuous improvement mindset

· Ability to make sound decisions

· Great communicator at all levels with ability to manage conflict professionally.

· Able to build robust sustainable relationships with operational teams and colleagues across the business

· Confident to escalate critical issues

· Ability to persist and adapt

· Good attention to detail and possess the ability to effectively manage simultaneous projects

· Engage and influence colleagues with respect to food safety and cultural values

· Can do positive, proactive attitude

· Have sound knowledge of legislation pertaining to food safety and best practice

· Track record to manage online and physical documents in a structured and orderly manner

· First class presentation skills, both written and verbal

· Customer focused with a strong service ethic

· Food Safety Level 3 trained

· HACCP Level 3 trained

· Internal Auditor training

· Formal Food/Science related qualification with food industry experience,

• system administration: 1 year (preferred)
  
  · Everyone in the Navara team needs to understand and demonstrate the Navara Values each and every day.


· It is every employee's responsibility to work safely themselves and to encourage and support a safe working environment for all staff.

· The quality of the material is the responsible of all Navara colleagues.

· Navara and its team will strive every day to promote a sustainable business with product quality at its heart.