Technology Service Manager

You will represent Technology Service into the Business & Technology Deputy Governorship CIO Function (DGCIO) and drive forward a 'service first' culture, where knowledge of business processes combined with quality IT services ensure that together we deliver the Bank's mission!,

• Responsibility to ensure support for the quality-of-service delivery to the wider Deputy Governorship's (DG's) that are aligned with the (scale E) Service Manager as required.
• You'll develop shared common service management skills and business knowledge across the team to enable support across all business areas from any of the team members.
• You'll ensure the effective operation and support of the Team's meetings, including the Technology Weekly Service Review (WSR) meetings, working with and across all Technology Domains to facilitate delivery to Service Level Agreement (SLA) targets for Incident, Problem and Change processes., Support the wider team of Service Managers in building and maintaining business and IT relationships, particularly with service business owners and the aligned DGCIO Function.
• Manage the delivery of business expectations and understand colleague perceptions so services are delivered and maintained to meet their requirements in line with Technology capabilities.
• Provide support for the Bank's Technology Major Incident process to confirm business impacts, ensuring that the business is supported and informed, and the impacts are effectively represented within Technology. Also, attendance at post incident reviews, providing clarity and assurance to business areas on mitigating actions.
• Ensure Service Management support for the definition and delivery of new services and capabilities for the defined business areas, through engagement with delivery projects and the Service Introduction team to ensure that the service requirements are fully defined, understood, approved and implemented.
• Find opportunities for continuous service improvement through an understanding of business needs and supporting technologies.
  
  We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a strong sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work., This role is a key member of the Service Management team, which comprises both mid to senior-level Service Managers. You should have an understanding of Service Management principles to contribute to the performance and governance of the Service Management function as a whole. You should also have collaboration and relationship management skills in order to deliver and improve efficient IT service performance throughout the Bank.
The role requires good interpersonal and stakeholder skills and the ability to work with a number of different parties including; process owners, technical and business areas in order to deliver and improve efficient IT service performance and experience throughout the organisation., The Service Manager will be a well-respected member of internal Technology community, with experience of managing a wide range of collaborators both internally and externally. The following skills/experience are essential to the role:
• Good interpersonal communication skills, with:
+ The ability to communicate and influence at all levels with confidence and clarity, building long term relationships. + A focus on the user experience for the services they consume.
• Strong colleague focus and the ability to understand colleague requirements.
• Well organised and self-motivated.
• An appreciation of stakeholder management.
• Ability to manage several work streams in parallel and to work to tight deadlines when necessary.
• Ability to resolve conflict and deal with resistance to achieve best service outcomes.
Whilst not essential the following skills/experience are desirable:
• High-level understanding of Technology Infrastructure & Applications.
• Experience of working with project / delivery management, through full engagement and delivery cycles.
Our Approach to InclusionThe Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.

The Bank of England Technology Directorate is committed to the provision of high-quality IT services aligned to the business needs. Service Managers form a critical role in the delivery of these services to the Bank's business areas. The Service Management Team sits within the Service Division in Technology.

We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. We offer a salary as follows: Leeds circa £36,400 - £40,950 London circa £40,480 - £45,540 In addition, we also offer a comprehensive benefits package as detailed below:
• A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
• A discretionary performance award based on a current award pool.
• A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.