Technology Specialist - Service Delivery Wholesale

At Morrisons we are continually driving transformational change in our business through the innovative use of technology.

In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team.

Managing relationships with areas across the business and with a number of our suppliers, you'll provide technical SME support and Service Management of Applications, including products and services across our wholesale technology landscape, as well as through our wholesale technology partners.

Responsibilities :

Stakeholder management and communication

Ability to oversee service delivery processes

Prior experience in customer service role

Customer -centric mindset

Working with technical and business teams to identify and resolve the root cause of service performance failures

Responsible for protecting service through change control and governance

Aiding a smooth transition of of project changes into live service

Highlighting and managing risks that could undermine the the delivery of exceptional service for business customers and adherence to agreed SLAs

Strong presentation, persuasion and negotiation skills

Relationship Management

Conflict Management

Excellent communication skills

ITILv3 / v4 or Agile Service Delivery certification desired

Strong skills in influencing and coaching others