TechOps Support Specialist

We're looking for an ambitious and talented TechOps Support Specialist to join our support team based in our London office. In TechOps we take an inclusive approach to support, embodying our company values of being hard on problems, not people and helping everyone belong. This has allowed us to create an approachable, welcoming and enjoyable support experience for everyone. Our support team is key to maintaining our ability to continue delighting Monzonauts on a daily basis as we continue to grow.
In addition to caring deeply about people, we are also passionate about technology. We strive to innovate and automate wherever we can so that we can focus our time on improving the experience of our fellow Monzonauts. We also welcome new ideas or proposals for how we could improve existing processes and we regularly come together to review them.
What youll be working on
As part of the wider TechOps team youll be responsible for ensuring that everyone at Monzo is equipped with the tools they need to do their best work. As well as being there to support when things dont work the way they are supposed to or when people need to talk through a problem.
Your day-to-day
You'll work to deliver an amazing service to our Monzonauts so that they can do their best work for our customers. Whilst the role is varied, and no two days are exactly the same, some of the things you can expect are:

Answering technical queries and questions in Slack
Helping people resolve their issues face to face or using a video call
Ordering laptops and peripherals
Delivering laptop onboarding sessions for new Monzonauts
Managing macOS devices using Jamf
Carrying out basic admin actions across our various SaaS platforms
Managing and Supporting our Audio/ Video hardware & Events
Working shifts of either 08:00-17:00 or 09:00-18:00 (Monday-Friday in our London Office)
Out of Hours on-call rota to support our people in urgent situations outside of our standard business hours. (This comes with an additional compensation payment)

Youre comfortable working in a technical team that deals with a wide range of technical issues every day.
Youre comfortable presenting technical information to groups of people.
You're passionate about helping people as well as creating an inclusive support environment.
You can communicate technical solutions to people with wide ranging levels of technical expertise effectively.
You're experienced in troubleshooting macOS.
You have an understanding of basic networking.
You love learning on the fly and sharing your knowledge with others.

Desirable Skills
In addition to the above, any of the following skills would be helpful in this role. None of these are a requirement and if you dont think any of them apply to you don't worry - they are just some of the things you might learn if you are successful:

Youve got experience of managing macOS, Windows or ChromeOS devices using mobile device management.
Youve got experience in Google Workspace, Slack administration or Okta administration.
You have experience automating common tasks
You have experience in programming languages such as Python

London

Were on a mission to make money work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Were not about selling products - we want to solve problems and change lives through Monzo
Hear from our team about what it's like working at Monzo

40,000 - 55,000 plus stock options & benefits
This role is based in our London office, youd be expected to work from the London office at least 4 times a week, supporting our teams on site.
Learning budget of 1,000 a year for books, training courses and conferences
And much more, see our full list of benefits here
#LI-OS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo, were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage