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Tele-Sales Representative – UK based German Speaker

Frontier Therapeutics Limited

Tele-Sales Representative – UK based German Speaker

Salary Not Specified

Frontier Therapeutics Limited, Tafarnaubach, Blaenau Gwent - Blaenau Gwent

  • Full time
  • Permanent
  • Onsite working

Posted 2 days ago, 27 Jun | Get your application in today.

Closing date: Closing date not specified

job Ref: fdc11ec881b842c59bb121a6f7d5a852

Full Job Description

  • Contact potential or existing customers to inform them about a product or service using scripts

  • Answer questions about products or the company

  • Ask questions to understand customer requirements and close sales

  • Direct prospects to the field sales team when needed - setting appointments as required

  • Enter and update customer information in Hubspot

  • Process orders in an accurate manner - progress to Quotation via Hubspot workflow

  • Handle grievances to preserve the company's reputation

  • Go the "extra mile" to meet sales quota and facilitate future sales

  • Keep records of calls and sales and note useful information

  • Continuous improvement on KPIs to ensure effectiveness of campaigns

  • Measured success to be monitored with delivery against impact - daily, weekly and monthly Reporting

    Are you a fluent German speaker with a passion for sales and customer service? Join our dynamic team as a Tele-Sales Representative in Tredegar, South Wales, where you'll be instrumental in connecting with existing and potential customers. This full-time position, working Monday to Friday, offers a competitive salary and the opportunity to contribute directly to our sales success by engaging customers over the phone and recording activities in Hubspot. We are looking for candidates with a proven track record in telesales or customer service roles, excellent communication skills in both English and German, and a cool-tempered approach to handling customer interactions. You'll be part of a supportive team committed to continuous improvement and professional development. If you're driven, dependable, and eager to succeed, we encourage you to apply and help us go the "extra mile" to achieve our sales goals., Proven experience as telesales representative or other sales/customer service role

  • Proven track record of successfully meeting sales quota preferably over the phone


    • Essential skills:
  • Excellent communication and interpersonal skills

  • Proven experience as telesales representative or other sales/customer service role

  • Proven track record of successfully meeting sales quota preferably over the phone

  • Good knowledge of Hubspot and telephone systems (ie, Aircall)

  • Ability to learn about products and services and describe/explain them to prospects

  • Excellent knowledge of English and German

  • Cool-tempered and able to handle rejection

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

  • An ability to embrace change and adapt to business requirements


    • Key personal attributes:
  • Honesty and integrity

  • Ambition and drive to succeed

  • Dependability and reliability

  • Flexibility and willingness to work collaboratively

  • Committed to professionalism and continuous improvement and personal development


    • Desirable skills / experience:
  • Ability to speak English

  • Ability to speak Germany

  • An understanding of medical devices

    Competitive salary

  • Defined contribution pension scheme (matched employer contribution of 5%)

  • Perkbox membership, plus 50 flexi points per month (worth £5)

  • Paid rest breaks (average 50 minutes per day over 5 days) pro rata

  • Discounts at local gym

  • Free on-site parking

  • Company workwear available free of charge (but not mandatory)

  • Free mortgage advice through our Mercer Marsh partners


    • Holidays
  • 25 days annual leave plus public holidays


    • Wellbeing
  • Cashplan (Medicash) with access to GP, support services and annual capped amounts towards healthcare

  • Employee Assistance Programme (Health Assured) for employee and immediate family

  • Funded company social events (at least twice a year)

  • Large, well equipped comfortable rest area (Copa) with free access to hot & cold drinks, bread for toast and other condiments

  • Secure outside rest area

  • Access to Mental Health First Aid team (and resources through Pulse and Perkbox)


    • ESG
  • Car sharing incentives (e.g. winter car check, summer mini-valet)

  • On site Electrical Vehicle Charging (nominal monthly charge)

  • Secure cycle shelter

  • Disability Confident Committed Employer

  • Silver Investors in People Award


    • Other incentives
  • Annual bonus for staff who perform the role of First Aider or Mental Health First Aider (pro rata)

  • Refer a friend bonus (for a successful appointment and completion of 3-month probationary period)

  • Charity sponsorship (limited match funding per employee per year)

  • Support for training and development (through Training Contracts)

  • Annual Awards Ceremony to recognise special achievements, with prizes


    • Job Type: Full-time

    Benefits:
  • Canteen

  • Company events

  • Company pension

  • Employee discount

  • Enhanced maternity leave

  • Enhanced paternity leave

  • Free parking

  • Health & wellbeing programme

  • Life insurance

  • On-site parking

  • Referral programme

  • Sick pay


    • Schedule:
  • Monday to Friday