Telecare Supervisor

You will be responsible for the successful running of a robust shift, ensuring process and procedures are adhered to in line with business expectations. You will be ensuring KPI's are achieved by effective service management and staff management whilst on shift. You will also be providing support for operators when they are dealing with call handling ( i.e. emotional, abusive or difficult calls and be the escalation point. You will be working closely with the coaches feeding back and liasing on operators performance and escalating any crisis management

• full job description available on request.
  
  Ideally you must have experience in a face to face role. Experience in coaching and mentoring would be advantageous. You must also have a basic level of education and awareness of legislation in the industry, such as Safeguarding. You must also have experience in dealing with CRM data bases and the ability to deal with demanding customers in an empathetic understanding and caring way.
  
  ️Hours: 29.75 hour per week
Shift pattern: 4on4off 8am - 5pm Salary: £20,497.75pa rising to £22,076.00 pa after successful completion of probation Start Date: ASAP Perks
• 23 days holiday rising to 25 days annual + bank holidays
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme
• Family and friends' discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Smart Tech Benefit
• Cycle to Work
• Free onsite parking