Telecommunication Officer

+ To provide a central communication service to approximately 12,500 users within the Trusts.
+ To manage and operate the "2222" service, ensuring an immediate response to all clinical and non-clinical incidents.
+ Provide and receive routine or sensitive information both internally and externally requiring tact or persuasive skills where there may be barriers to understanding.
+ Providing and receiving complex or sensitive information orally, in writing or electronically to inform work colleagues, patient, clients, carers, the public or other external contacts including Police and Coroners
+ To create effective working relationships with the users of the service, respecting equality and diversity in line with Trusts' Approach.
+ To advise both external and internal customers on communication problems, ensuring the Switchboard Manager and/or Assistant Director of IT Security, Capacity, Service Improvement is informed as appropriate.
+ Ensure that the Switchboard service is operated in a courteous, friendly and efficient manner.
+ Guide, help and advise staff to enable them to deal with any communication problems

Working for our organisation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview

Candidates for the post should have previous experience of working in a fast-paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.
Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.
Successful candidates will be required to work days, evenings and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.
We are currently looking for applicants to cover a number of positions full time or part time on a rotational basis, typical shifts include: 07:30 -15:30; 08:00-14:00; 08:30-16:30; 09;30-17:30; 10:30-18:30; 14:00-22:00. Regular weekend and bank holiday work is required.

As University Hospitals Dorset we are a three site acute trust with 'university hospital' status through our partnership with Bournemouth University, working with an annual budget of £730m.
We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.
In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you'll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we're also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.
We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.
We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.
At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.
As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.
This advert may be closed early if sufficient applications are received.
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.