Telephone and Web chat Benefits Adviser / Customer Service Advisor

Telephone and Web chat Benefits Adviser

We have an opportunity for a benefits adviser to join our existing Universal Credit advice services team. We deliver telephone and web chat advice to the public on issues relating to new Universal Credit claims and linked benefits and issues. The service provides support to people with queries relating to Universal Credit up to first payment via telephone and web chat between 8am and 6pm Monday to Friday.

Hours: Full time - 37 hours per week

Salary: From £25,592 - £26,135 pro-rata depending on experience, trainee position available for the right candidate.

Holiday: 4.6 weeks annual leave pro rata plus Bank Holidays, plus additional long service leave

Pension: Auto-enrolment workplace pension scheme

Contract: Fixed term contract until end of December 2025.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, through to their first accurate payment.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

For the full job description and person specification please click visit our website

Here you will find the Application and Diversity forms to complete and send with your CV to

We will only shortlist candidates that have fully completed the forms requested .

Please ensure that you show how you meet the person specification with examples in the application form.

Closing Date:  12pm 28th September 2024

 If you have any questions or would like further details please don't hesitate to contact us.