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Telephonist / Receptionist

Serco Group Plc

Telephonist / Receptionist

£22383

Serco Group Plc, Beechwood, Middlesbrough

  • Part time
  • Temporary
  • Onsite working

Posted 6 days ago, 14 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: a44762ebe04042899ad64661a7e764d0

Full Job Description

  • Ensure that all switchboard and reception functions are undertaken in a professional, competent and safe manner.

  • Comply with the Companies policies and procedures to ensure efficient and effective service delivery.

  • Support the switchboard Supervisor to ensure full service is in compliance with the ISO 9002 procedures and meets performance standards.

  • Undertake duties as identified by the Switchboard Supervisor and Management.

  • Performance targets to be achieved to agreed standards.

  • Carry out duties including logging calls, fire alarms and cardiac arrest incidents, log and respond to alarms raised on alarm panels/VDU's etc, logging and issuing portering requests, issuing keys.

  • Carry out duties on the out of hours helpdesk.

  • Assist in maintaining appropriate records in line with service delivery.

  • Ensure safe working practices are always maintained.

  • Ensure all switchboard and reception equipment is in a clean and hygienic condition.

  • Advise the Switchboard Supervisor of any issues associated with the switchboard and reception services.

  • Co-Operate with the Police, Fire and other emergency services as appropriate.

  • Report any potential Health and Safety issues or improvements.

  • Report any defects/issues with equipment.

  • Make available ad hoc Out of Hours meals for patients.

    Good standard of education required.

  • Basic food hygiene qualification desirable.

  • Customer focused

  • Experience of high-volume switchboard/reception duties.

  • Professional approach.

  • Computer literate.

    Meaningful and vital work: Working within a Hospital at Serco means that you'll play a critical role in ensuring that patients continue to receive the support that they need 24/7.


    • A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

    Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital., At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

    By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging., At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

  • Salary: Competitive salaries with annual reviews.

  • Pension: Up to 6% contributory pension scheme.

  • Holidays: 25 days' annual leave plus bank holidays.

  • Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

  • Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

  • Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

  • ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

  • Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

  • Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.