Telesales Advisor

As an Airband Telesales Advisor you will be Developing relationships with potential customers in order to advise and sell Airband connectivity, with an emphasis on meeting or exceeding the sales team KPIs.

You will be promoting Airband's Reputation, brand and product base whilst building great customer relationships across a really varied customer base. You will also contribute to generating sales for our business, being responsible for advising & closing sales over the phone whilst maintaining good customer relationships. If you have key skills in customer service and sales delivery, we would like to hear from you.

More about Airband:

Airband is an internet service provider bringing highspeed broadband to rural communities across the regions that we operate. Having built the network our strategic focus is to increase our customer connections and we are looking for talented individuals to join us at this crucial time in our journey.

What will your day look like?

• Follow-up website generated enquiries from potential customers



• Answer all inbound enquiry calls and make outbound calls to potential customers to convert to an order.



• Turn warm leads into orders answering all customers questions and alleviate any concerns they may have about the service.



• Take, record and process orders on our systems in person or over the phone/e-mail.



• Go the "extra mile" to meet targets which providing exceptional service and advice.



• Maintain accurate customer records on CRM as well as other administrative tasks as required.



• Accurate and timely reporting as required.



• Promote a sales focused, goal driven approach whilst working as part of the wider Sales division.
  
  You will have a great understanding of Customer service excellence and be an active listener with good sales ability - Patience and the ability to engage with customers is crucial.



• Confident in establishing customer requirements and understand how to resolve and close sales.



• An excellent communicator with strong verbal and written skills.



• Punctual character with an eager drive to succeed by hitting sales targets.



• A confident and resilient character with effective resolution skills.



• Exceptional understanding of Customer excellence.



• Ability to deliver credible service to a broad range of internal and external contacts/customers.
  
  This is a permanent position offering a competitive salary £23,690 + OTE + benefits. Airband offer a Hybrid working model operating out of Droitwich. Applicants must be located within a reasonable commute to Droitwich., Highly Competitive Basic Salary dependant on professional experience.



• 25 days of paid leave a year rising to 30 plus bank holidays with service.



• 5% Airband pension plus a minimum 3% employee contribution.



• Customer referral bonus - a thank you for every customer you send our way.



• We offer hybrid working - a mix of working from home and in the office.



• Free Broadband - If you are in our coverage, you can benefit from free broadband with us!



• 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans.



• Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)



• Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year!



• Refer a friend reward scheme - a selection of great rewards to choose from!


Pre-employment checks

Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer-facing. Also, a driving license may be required for positions that require you to be out in the field as part of the role.

Agencies Please Note: Airband are not looking to engage in Recruitment support for this position.