Telesales Advisor

Your job is to considerately help customers through the decision-making process. They work with disabled and elderly people and want people who can demonstrate empathy and help people with proper recommendations and great service, not those that smash sales targets at any cost.,

• Maintaining a good relationship with the existing customers as well as developing the existing enquiries and promoting new business
• Being cross trained across all areas of the sales function
• Maintaining an excellent level of product knowledge through self-study and supported development
• Ensuring all customers are advised considerately through the decision-making process
• Updating the database/CRM with customer records
• Contacting potential customers to arrange appointments
• Resolving any sales related issues with customers
• Providing basic technical assistance to customers calling in with enquiries
Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totallyFREEservice to all our Candidates.


• The business is looking for a professional Telesales Advisor with effective questioning and listening skills, who can help customers in a positive and friendly manner
• You will provide excellent customer service, building trust, helping people through the three phases of the decision-making process; enquiry, needs assessment and fitting
• An excellent telephone manner
• A genuine passion for helping people
• Confidence using Microsoft Excel, Word, internet & email
• The ability to work to agreed process & procedures to deliver daily KPI's
• Consistency and a positive attitude to your working day
• Call centre, customer service or sales experience is an advantage but more importantly your attitude