Telesales Executive

Commercial Domestic Investigations is looking for enthusiastic, hard-working Telesales Executive to join our growing team and play a pivotal role in becoming a market leader within the B2B commercial recoveries sector.

As a Telesales Executive you will be contacting SME & micro businesses across the UK to determine their requirements for our unique commercial invoice collection services, Insolvency management and bespoke financial monitoring systems.

Commercial Domestic Investigations specialise in helping our clients to evaluate credit risk, establish payment terms, and recover outstanding debts. Our specialised service ensures our clients maintain financial stability and a strong cash flow, mitigating the impact of unpaid invoices and bad debt losses in their operations.

Having been established in Sunderland for over 30 years we are expanding our established Telesales team at our new site opposite Hylton Riverside Retail Park. We are looking for Telesales Executives who will be responsible for:

· Speaking with a targeted list of potential business customers to identify sales opportunities within commercial credit management and debt collection services.

· Working towards and achieving daily sales and conversion targets by providing potential leads to our Sales Team.

· Conducting a high volume of outbound sales calls, adapting your approach to suit the customers and their business requirements.

· Listening actively and using your objection-handling skills where necessary to ensure effective solutions are provided to customers.

· Managing your own customer pipeline and diarising customer callbacks.

· Fully qualifying leads to be passed over.

· Updating customer records.

· Securely managing customer documentation.

· Maintaining excellent customer service levels.

· Cultivating strong relationships with clients, maintaining regular communication to build trust and rapport.

To succeed within the role of Telesales Executive, you'll have experience in a similar position, and you'll ideally have the following skills/experience:

· Experience of working in an outbound telephone-based sales role (ideally within the Commercial Debt sector), having confidence in calling cold prospect enquiries.

· Confident communication and excellent listening skills, being able to build positive customer relationships.

· Strong resilience, with an expectation of working to daily/weekly targets.

· Desire and hunger to learn, develop and progress within the business.