Telesales Team Leader

As a Team Leader you'll be responsible for coaching, leading and motivating a team of Telesales Executives and will be directly accountable for the ongoing performance and development of the team, leading a culture of empowerment where every sale and service opportunity is realised. You will be the key communication link between the Telesales and the wider business, ensuring effective communication across their team. What you'll be doing:

• Work closely with the Telesales Manager to ensure the continued growth of the business and development on the Sales Co-Ordinators
• Process sales orders and quotations. Responsible for chasing up of all quotations.
• To distribute work to your team and control the customer inbox on daily basis.
• Responsible for actioning customer service and service calls ie: returns/spare parts etc.
• Liaise with customers on delivery re-scheduling and re-sourcing if required
• Support, identify and manage relationships with internal/external customers effectively to improve revenue and customer experience.
• Energise team to fully participate in process improvements and ensuring they understand clear goals.
  
  Proven experience at team leader or supervisor level, ideally in a contact centre (desirable) and have a proven track record of on-boarding new business activity.
• Assertive, self-motivated, positive attitude with a strong commercial acumen
• A customer centric approach to business in all dealing with customers, peers, staff and suppliers
• Excellent communication, influencing and negotiation skills, both written and verbal
• Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
  
  A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more .