Temporary Receptionist

Job Description RECEPTION Receiving patients, consulting with members of practice team Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone operational at the end of each day. GENERAL ADMINISTRATION Opening up/locking up of practice premises and maintaining security in accordance
with practice protocols Processing and distributing incoming and outgoing mail Filing and retrieving paperwor Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedure Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning Keeping the reception area, notice boards, leaflet etc. tidy and presentable Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Perform any other relevant and reasonable duties that may be requested by the leadreceptionist, practice manager or partners. Undertake statutory and mandatory training as required. APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Monitor effectiveness of the system and report any problems or variations required. Ensure records are kept neat and tidy and in good repair
with all necessary information recorded correctly on the outer cover. Processing repeat prescriptions in accordance with practice guidelines Handing completed repeat prescriptions to patient and checking names and addresses.