Temporary Staffing Coordinator

An opportunity has arisen in our Resourcing and Recruitment Team for a Temporary Staffing Coordinator to join us managing day to day activities within our temporary staffing office and dealing with all bank staff and colleagues across our Trust. Our Temporary Staffing office plays a vital role helping to maintain the workforce necessary to ensure the hospital is running effectively and smoothly .
You will be joining a friendly and experienced team always willing to help.. We are looking for someone who is organised, process driven, has attention to detail with great IT and communication skills and can work in a fast paced and evolving work environment. Previous recruitment or temporary staffing experience is not a necessity but would be a great advantage.
We are a fun and friendly team, committed to delivering outstanding service to hiring managers so they can focus on caring for our patients.
Whilst the successful candidate will be responsible for providing a high level customer service to all bank staff you will also be required to deal with staff from all levels up to divisional managers., The post holder will be based at Darent Valley Hospital bea key member of the team within the Temporary/ Bank Staff office. They will be the first point of contact for Bank Staff members and Trust managers, dealing with enquiries such as booking and cancelling shits, bank staff pay queries, complaint-handling, dealing with agency staff and workers and answering phone, email and walk in queries and providing divisional level support in respect of temporary staffing cover needs.
They will promote effective and efficient working relationships within internal/external senior managers and departmental managers in order to provide a comprehensive temporary staffing function to the business and all stakeholders of the organisation, helping to maintain the workforce necessary to provide the desired serive whilst meeting statutory obligations and recording accurate employment data.
The post holder must have the ability to work autonomously and in a fast pace environment to deal with time sensitive requests to ensure the bank operation within the hospital runs smoothly and clinical and non clinical shifts are filled.

Working for our organisation
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues., The post holder will be responsible for building and maintaining relationships within the Trust and be able to demonstrate the ability to take personal accountability for own workload.
Identify problems and issues regarding service needs and effect timely and effective solutions within their own sphere of responsibility.
Answer all telephone calls promptly and efficiently ensuring messages are relayed as appropriate and ensuring all calls are also picked up from your colleagues' extensions if they are unavaulable.
To be the first point of contact for temporary workers and to handle the telephone bookings via the computer system and ensure that staff are contacted whenever possible to ensure a fast and efficient service to the Trust.
Respond to requests from bank and agency staff and accurately record requests for cover from departments, wards, matrons and managers within the Trust.
Update internal service users regularly in regard to cover request progress or any changes to requirements.
Book bank and agency workers in line with agree booking processes, policies and authorisation arrangements.
Support the temporary staff recruitment process, in line with Trust policies and procedures.
Assist in the completion of payroll documentation such as new starter forms, termination forms, payroll reports and undertaking actions as required.
Carry out recruitment checks for new bank staff such as DBS, Right to work and professional registration checks.

Our staff are our most valuable asset. We are committed to making staff feel appreciated, supported and included in the Trust's successes. Our mission is to be an outstanding place to work providing the very best care for our patients and excellent career opportunities for our staff. Everything we do is guided by our core values and behaviours, identified by our staff and embedded throughout the organisation.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement
We have the highest CQC rating of all Acute NHS Trusts in Kent and Medway (Good). The CQC highlighted that managers promoted a positive culture that supported, valued staff and created a sense of common purpose based upon shared values.
The Trust is a great place to work, stay, develop a career and enjoy a healthy work life balance. We have made and are delivering on a wide range of commitments to staff; health and wellbeing; equality; diversity and inclusion; access to education and career development. During 2020 we sett up quality councils, driven by our staff to create a culture of shared governance and quality improvement.
We have a strong focus on innovation and improvement. Part of Guy's and St Thomas' (GSTT) 'Healthcare Alliance' we are introducing new models of care to improve clinical outcomes for patients. Our association with GSTT also gives staff wishing to develop their skills excellent opportunities to work across numerous specialities.
As our local population increases, our services and skills are expanding and adapting to meet demand. We are continuously looking at best practice models to enhance and improve the services we offer.
The Trust provides services at Darent Valley Hospital and Queen Mary's Hospital, for a local population of over 500,000 people.
If you would like to be part of our innovative and forward thinking team putting patients at the centre of all we do, we invite you to #joinourfamily.
The NHS are striving towards "we work flexibly" as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
Please note this vacancy may close earlier than stated to aid efficient processing of applications. To ensure your application will be considered please submit it at your earliest convenience. If you have not heard from us within 21 days of the closing date please assume that you have not been shortlisted on this occasion.
Please note, that due to the limited number of car parking spaces, car parking permits will be allocated subject to compliance with the Trusts eligibility criteria and availability of spaces. Permit holders are not guaranteed a car parking space.
Dartford and Gravesham NHS Trust is a smoke free organisation. To improve public health smoking or vaping is not permitted anywhere on the hospital site.