Tenancy Engagement Officer

To ensure that tenant involvement is intrinsically linked to providing successful housing management services by ensuring the full and effective involvement of tenants in the development, delivery and review of Housing Landlord Services.

To ensure effective consultation with and provide information to tenants.

To lead on developing and delivering a comprehensive resident engagement strategy, driving increased engagement with tenants and leaseholders across all aspects of housing landlord services.

You will work closely with both internal and external partners to shape the future of tenant engagement within the Council, with a focus on enhancing the use of digital technology as a way of engagement.

To ensure that all events are delivered to a high standard, well attended, on time and within budget.

Main Activities
1. To assist in the development, implementation and monitoring of a Resident Engagement Strategy and action plan, ensuring all teams within housing landlord services contribute actively to the strategy and plan.
2. To play an active and proactive part in the organisation of tenant engagement events across housing, ensuring they are well attended, delivered on time and within budget.
3. To lead on developing initiatives to increase the engagement of a wide range of tenants and leaseholders at all events and incorporating stakeholder feedback to improve future events. Provide support and advice to tenants and leaseholders that would like to be involved in the organisation of events across their estates.