Tenancy Services Team Leader

Are you an energetic and driven experienced Housing Officer looking to progress your housing career, do you feel that the time is right to make the move in to management? If you are then you may be the right candidate for us. We are currently looking to recruit to Senior Housing Officer, the successful candidate will work within the wider Housing Operations Team. You will be responsible in supporting the team of Housing Officers; where you will take the lead on ASB cases liaising with legal services, partner agencies preparing and gathering evidence and attending Court as appropriate. This will involve carrying out reactive visits to support Housing Officers or respond to urgent tenancy matters throughout the Borough, this will require you to have access to your own transport as these visits will be at short notice and of an urgent nature. Day to day, you will oversee a team of 2 Tenancy Sustainment Officers and 2 Housing Assistants. You will work closely with the Tenancy Services Manager to develop and deliver high quality housing services and improve our neighbourhoods. You will work closely with the Tenancy Services Manager to ensure that the team achieves its performance targets in relation to tenancy management and anti-social behaviour.

We're looking for an individual who has proven experience of:

• Working within a housing management setting
• Working with vulnerable people and providing high quality customer service
• Good knowledge of the legislation pertaining to housing management including Anti-social Behaviour
• Experience of leading on Antisocial behaviour cases,
• Building effective partnerships and working closely with other teams
The ideal candidate will have:
• A great track record for providing excellent customer services
• The ability to lead and motivate a wider team
• Excellent communication skills and able to communicate well with a variety of different groups
• A strong performance management focus
• Someone who will represent our values and behaviours
• Access to own transport
Successfully shortlisted candidates will be asked to attend a formal interview which will include a test in order to determine suitability for the role., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme. You can read more about these at www.broxtowe.gov.uk/jobs


• a generous annual leave entitlement of 31 days plus 8 days bank holidays.
• flexible working arrangements including flexi-time
• gym membership discount at Liberty Leisure
• access to a benefits package offering discounts on supermarkets, cinema tickets, high street and online retailers
What you need to know:
• This is a permanent role based at the Council Offices, Beeston, but office and remote working in the Borough is possible and encouraged within the role
• Working hours are 37 hours per week, with business hours Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4.30pm.
• There will be a requirement to work outside of office hours on occasions and you will need to visit properties and neighborhoods within the Borough regularly and at short notice
• Training to help you in the role is available
• Travel across the Borough is essential, and mileage will be paid