Tenancy Sustainment and Floating Support Team Lead

Take the lead in recruitment, selection, and induction of new staff.

• Work with internal departments to develop monitoring and performance targets to ensure that the service delivers a high-quality service to all Concrete customers.
• Maintain good communication with the team, other teams, and departments within Honeycomb Group.
• Manage the workload of the team to make sure that adequate cover is always provided.
• Provide support to our customers by contributing to on call rota.
• Working closely with internal/external teams such as: Operations Manager, Quality & Performance Team, Council based Council Lead Commissioning Team and Accommodation Team based at the council.
• Engage with monthly internal allocations panels with the above teams to ensure all tenants have a robust support offer if additional support needs are identified.
• You'll coach the team to overcome the barriers they face when addressing customer needs and wider issues relating to homelessness.
  
  A degree level qualification or qualified by experience to an equivalent level.
• Experience in housing management and project delivery.
• CIH member, or willingness to work towards it.
• Strong self-awareness and self-management skills.
• Strong business acumen and commercial awareness.
• Excellent communication, influencing and negotiating skills.
• Significant experience of people management and HR processes.
• An inspirational leader who can motivate, empower and lead others.
• DBS check.
• Driving licence with access to own vehicle for work.
  
  We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. £29,724 a year