Tenancy Sustainment Officer

We are looking to recruit an enthusiastic individual to join the Tenancy Sustainment and Support service in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.

You will be responsible for managing large and varied caseloads of often vulnerable customers who are at risk of losing their homes. You will liaise with various departments to resolve complex housing issues.

As a Tenancy Sustainment Officer, you will show understanding of landlord's responsibilities and obligations, have the ability to prioritise workloads, motivate people to engage, and work flexibly with a "can do" attitude coupled with a friendly and team-player approach.

About the Role:

To provide advice and support to tenants and landlords participating in the council's private renting schemes and tenants in the private rented sector, with the aim of sustaining tenancies.

To develop and maintain a high level of personal contact with tenants, landlords and support agencies through casework, in order to maximise engagement and minimise rent arrears and breaches of tenancy.

To be proactive in the monitoring of tenancy end dates and initiating renewal negotiations, maintaining a sustainment tracer to ensure homelessness is prevented from our private renting schemes and other private tenancies.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. To deliver on these ambitions, we have embarked our transformational One Lambeth Programme ensuring we are 'connected by purpose,' in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff; Equity, Ambition, Kindness, and Accountability. For more information, please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Borough:

Located in the heart of South London, Lambeth Borough is a vibrant community of over 320,000 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

• Participation in our 5 Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.


• Generous annual leave entitlement starting from 27 days, increasing to up to 35 days depending on length of service.


• Membership in the Local Government Pension Scheme.


• Hybrid Working.


• Employee Assistance Programme.


• Occupational Sick Pay based on length of service.


• Discounts at local restaurants.


• Discount at our Active Lambeth Gyms.


• Learning and Development opportunities, including Apprenticeships.


• Cycle to Work Scheme.


• Secure Bike Storage facilities at our Town Hall and Civic Centre. Trade Union Membership.